FAQs
TERMS AND CONDITIONS OF REPAIR
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The term "Company” shall mean Gento Limited.
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The term "Customer" shall mean the person whose name is set out overleaf.
3. The term "Vehicle" shall mean the vehicle the details of which are set out overel af and the term "Repair" shall mean the repair of the Vehicle contemplated by this vehicle repair order and that referred to in Clause 11.
4. Verbal Repair estimates given by the Company in respect of costs and/or completion times and/or any other matters whatsoever in ·relation to the Repair shall operate as an indication only and shall not in any respect be taken as an offer or otherwise final or binding on the part of the Company.
5. A holding fee of HKS300.00 per day or part thereof shall be charged by the Company in the event the Customer fails to collect the Vehicle within the period of two days after notification by the Company to the Customer of the availability of the Vehicle for collection, and an entry of such notification on the Company's job card shall be conclusive evidence thereof. The Company hereby reserves the right to place the Vehicle in open storage in which event the Company shall not be responsible for any loss and/or damage to the Vehicle or any accessories thereto due to theft or any other causes whatsoever which risks shall be borne solely by the Customer.
6. Without prejudice to the Company's right to sell goods accepted for Repair but which are unpaid for and unclaimed pursuant to the Disposal of Uncollected Goods Ordinance (Chapter 294, Laws of Hong Kong), in the event that the Customer shall fail to (a) make full payment in respect of the Repair. the holding fees referred to in Clause 5 and any other charges payable to the Company and collect the Vehicle within a period of 21 days after notification by the Company of the availability of the Vehicle for collection or (b) collect the Vehicle within 7 days after a written estimate of Repair charges has been notified to him and has not been accepted or responded to by him, the Customer shall be deemed to have irrevocably abandoned the Vehicle. in which event the Company shall have the right to dispose of such unclaimed Vehicle either by public auction or private contract upon or subject to any terms and conditions as the Company may in its absolute discretion think fit and the proceeds of sale thereof shall be applied towards the cost of Repairs (as applicable,) the holding fees referred to in Clause 5 . other charges payable to the Company and any reasonable costs or expenses associated with such sale. Any outstanding balance remaining thereafter shall belong to the Customer Any deficit thereof shall be payable by the Customer to the Company within 14 days of written demand as liquidated damages.
7. The Vehicle is delivered to the Company's possession at the Customer's sole risk. The Company shall not in any way be held responsible for any loss and/or damage whatsoever to the Vehicle or any articles attached to. left inside or installed (including but not limited to any non-factory-built products/parts) in the Vehicle arising from whatever causes whilst on the Company's premises or otherwise under the Company's control or in the Company's possession.
8. The signature by the Customer or his/her duly authorized agent on this Vehicle Repair form shall be deemed to give express permission to the Company to carry out any road tests or static inspections as the Company may, in its absolute discretion, consider necessary and the Customer hereby waives any claim for loss or damage whatsoever and howsoever arising from any such road tests or static inspections save as caused by the negligence of the Company.
9. Complaints regarding Repairs shall only be entertained by the Company if duly brought to the Company's attention within 7 days of the Customer taking delivery of the Vehicle and on the condition that such complaint is made by personal attendance of the Customer or his/her duly authorized agent at the Company's premises and the same being noted by an authorized representative of the Company upon the Company's complaint card or in writing signed by the Customer and sent by prepaid registered post to reach the Company within the said period of 7 days. The Company shall not otherwise be liable to make any payment to the Customer in respect of or to indemnify the Customer against any loss injury or damage sustained by the Customer or any third party as a result of any alleged defective repairs not communicated to the Company within the period of 7 days as aforesaid.
10. The Company hereby receives the Vehicle and undertakes to carry out the necessary Repairs in consideration of the Customer having-agreed to pay-all associated fees, charges, costs and expenses and on the express representation and warranty of the Customer that the Customer, being either the person delivering the Vehicle to the Company at the Company's premises or making available the key to the Vehicle for collection by the Company's personnel for the purpose of carrying out the Repairs, is the registered owner of the Vehicle or a duly authorized representative or agent of such registered owner.
11. In the event that the Company is of the opinion that any repair work in addition to the repair work specified overleaf is necessary for the purposes of rendering the Vehicle in a reasonably road worthy condition, reasonable efforts shall be made by the Company to contact and to obtain the requisite consent from the Customer or his/her representative before the commencement of such work. However, in the event of the Company being unable to contact the Customer or his/her representative. the Company reserves the right to carry out and the Customer agrees to pay for such additional repair work.
12. Although every reasonable effort shall be made by the Company to comply with estimates concerning the time of completion of Repairs, the Company shall not be responsible for any delay (and any loss or damage arising therefrom) howsoever caused. including but not limited to that caused, by fire, flood, storm, breakdown of equipment. absence of necessary personnel. interruption of any public utility service. non-availability of spare parts or events otherwise beyond the reasonable control of the Company.
13. The Customer hereby expressly agrees and declares that the Company shall under no circumstances whether in respect of the Repairs or not be liable to compensate the Customer or the registered owner for loss of use of the Vehicle.
14. The Company shall have a general lien over the Vehicle. The Company shall have the right to retain possession of the Vehicle until full settlement by the Customer of all debts, whether in connection with the Vehicle or the Repairs or not, owed by the Customer to the Company.
15. Th e Customer bears the primary liability in respect of all Repair fees, holding charges, costs, and expenses irrespective of whether the Customer will or will not lodge an insurance claim with his/her insurer in relation to the same. The Company will not be involved in any negotiations between the Customer and his/her insurer.
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